Terms and Conditions

Welcome to DropEleven! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. General Information

  • DropEleven is an independent retailer that offers brand new soccer kits through a drop shipping model.

  • We are not affiliated with, nor do we claim official partnerships with, any football clubs, kit manufacturers, or sponsors unless explicitly stated.

  • All products are sourced from third-party suppliers and shipped directly to customers.

2. Product Information

  • All kits listed on our website are brand new and unworn.

  • Product images and descriptions are provided for reference and may vary slightly depending on the supplier.

  • We strive for accuracy in sizing and style, but customers should refer to the sizing guide before purchasing.

3. Shipping & Delivery

  • Delivery times may vary depending on your location and our suppliers’ shipping schedules.

  • Estimated shipping time ranges from 7 to 21 business days, though delays may occur due to customs or unforeseen supplier issues.

  • Tracking information will be provided once the order is processed.

4. Returns & Refunds

  • Due to the nature of drop shipping, we do not accept returns for reasons such as wrong size or change of mind.

  • Refunds or replacements will only be issued in the case of:

    • Damaged or defective products

    • Incorrect items sent

  • Claims must be submitted within 30 days of delivery, with photo evidence provided.

5. Pricing & Payments

  • All prices are listed in AUD and include taxes unless otherwise specified.

  • We accept payments through secure third-party gateways such as [e.g., PayPal, Stripe, Credit Card].

  • Prices may fluctuate due to supplier changes or promotional periods.

6. Intellectual Property

  • All content on this website, including images, text, and logos, is the property of DropEleven or used with permission.

  • Unauthorized use or reproduction of our website content is prohibited.

7. Limitation of Liability

  • DropEleven is not liable for delays, damages, or losses caused by third-party suppliers or shipping carriers.

  • We are not responsible for any customs or import fees incurred upon delivery.

8. Changes to Terms

  • We reserve the right to update or modify these Terms and Conditions at any time.

  • Continued use of the website after changes implies acceptance of the new terms.

9. Contact Us

For questions or support, please email us at: dropeleven.store@gmail.com
You can also reach us via our contact page.